FAQs

1. Are you manufacturer?

Yes, definitely, our factories locates in Zibo City, Shandong Province, China. And headquarter locates in Jinan City, Shandong Province, China.

2. What can I buy from your company?

Laboratory membrane equipment, pilot and industrial scale membrane system, ceramic membrane elements, organic membrane elements.

3. How can I get a product Quotation?

In general, we can provide quotes for membrane elements very soon after confirmed the specifications and quantity. While for membrane systems, firstly we need make suitable design based on the information provided by your side. Such as the feed information, process information, filtration purpose and other details. Then provide a design and reference quote according.

4. What should I do if I do not know how to use?

Please do not worry, operation manual will be sent together with product, we also provide timely online technical support.

5. What kind of guarantee do you offer?

We provide 1 year warranty for the machine. And timely after-sale are available at any time. 

6. Do you accept OEM service?

Yes we accept any OEM service since we are a professional manufacturer of membrane elements and membrane systems with a lot of experiences.

7. How about the lead time?

 Generally is about 15-60 days after received your deposit, depend on the product type and quantity.

8. Why choose Shandong Bona Group?

We are the leading manufacturer of membrane elements and membrane systems from China, has a lot of projects experiences in Food & beverage, Bio-pharm, Plant extraction, Blood product processing, Cosmetic and other industries.